Call Centre Recruitment

Opening a new call center? Relocating existing operations? Expanding existing call center capacity? Or just need a team to keep filling your open positions?

Companies running call centers and contact centers need candidates who can multitask, be reliable, and work flexible shifts. Call Center recruiting means sourcing and screening candidates who can handle high call volumes, possess good technical skills, and be motivated to please customers.

When you choose Benny Recruitment for your call center recruiting needs, you can place confidence in all the call center and contact center agent candidates who come through your door.

We pride ourselves in knowing the call centre industry and thus look for specific attributes and personalities in our candidates that make them stand out, thereby adding benefit to your organization.

We aim to build a mutual relationship between client, agent, and agency. Placing the right candidate in the best position is key to our long term success.

From agency style headhunting to high volume recruiting, our recruitment solutions include on-demand recruiters using research-driven recruitment methodology and talent assessments to help make the right hires happen!

Starting with a clear understanding of our client’s business strategy and objectives, we apply our call center recruiting expertise to create a customized, intelligent, data-driven, and cost-effective recruiting solution.

From high-volume call center agent recruiting to one-off specialized searches for executive & senior-level roles, our think tank talent acquisition and recruitment process outsourcing (RPO) solutions provide many ways for us to assist with your recruiting needs.

Armed with a deep understanding of our client’s business – the type of center operated (inbound, outbound, or blended), the type of customer served (B2B, B2C), the modalities used to interact with customers (phone, email, chat, video) and the services offered (order processing, account management, issue resolution, technical support, marketing, sales or collections) – we help build a targeted call center recruiting strategy to deliver the right candidates efficiently and cost-effectively.